INNOPET UK PRODUCT WARRANTY

In this Warranty:

• We provide this Warranty to you in addition to any rights or remedies you have under the Consumer Rights Act 2015 and/or any other applicable consumer law (Consumer Law Rights). This Warranty does not replace or limit any remedy you have pursuant to your Consumer Law Rights, which you may exercise free of charge. You can get more information about your Consumer Law Rights at Citizens Advice.
• Your Consumer Law Rights may extend beyond the Warranty Period.
• Subject to the terms of this Warranty, if during the timeframe below, commencing on the date of purchase of the Products from us (Warranty Period), the Products prove defective by reason of improper workmanship or materials in respect of the following features of the Products, we will (at our election) repair or replace the Products, or issue a full or partial refund to you with respect to any amount paid for the defective part (or all) of Products:

• all manufacturing defects in the fixed frame (24 months);
• all manufacturing defects in the axles (24 months);
• all manufacturing defects in the wheels (24 months);
• all manufacturing defects of the safety harness (24 months);
• all manufacturing defects on the fabric / covers and zippers (12 months).
  • If any materials, parts or features required to facilitate any repair or replacement pursuant to clause 3 are unavailable or no longer in production, or your model of Products is no longer available or in production, we will use our best endeavours to use appropriate equivalent materials, parts, features or model.
• Making a valid warranty claim
  • To claim the benefit of this Warranty, you must:
    • notify us by email as soon as you become aware that the Product is defective, and in any event, within 14 days of when you become aware that the Product is defective, with evidence of proof of purchase of the Product is from us and a description and photographs/ videos of the claimed defect;
    • if we ask you to, you must return to return the Product; and
    • provide any other information reasonably required by us to assess your claim.
  • Where you return the Product as part of a Warranty claim, you will need to cover the associated costs of you returning the Product to us, and where we find the defect with the Product is covered by this Warranty, we will refund the associated delivery costs of you returning the Product to us. We recommend using a trusted and tracked delivery method to return the Product to us.
  • Where we accept your claim under this Warranty, clause 1 will apply.
• When this warranty applies and when it does not
  • This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:
• Defects due to the pet’s behaviour, such as biting and scratching and other similar activities.
• Defects due to negligence or an accident and / or use or maintenance other than specified in the user manual.
• Defects due to overload where the maximum load capacity has been exceeded.
• Damage to the product as a result of normal wear and tear.
• If you have made adjustments or repairs or have had them carried out without first obtaining written permission from us.
• Improper mounting or installation of third-party parts that are not compatible with the product.
• Damage due to inattention or accidental damage, abnormal use or insufficient care, such as use of the carrier by humans.
• Improper storage / care of the product.
• Damage to push handles or upholstery caused by normal daily use of the product.
• Holes or tears in the tires.
• Rust formation as a result of a lack of care
• Damage as a result of incorrect use or failure to follow the user manual.
• Damage as a result of repairs carried out by unauthorised persons or as a result of incorrect disassembly of the product.
• Transport damage (during air or other transport): carefully inspect your InnoPet product after it has been transported by an airline (or other carrier), and immediately file a claim with the carrier in case of damage.
• Customer dissatisfaction with the product with regard to suitability, weight, functionality, colour or design.
• Failure by you to notify us of any defect in the Product within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect.
• Act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our reasonable control).
• Important Warning

It should always be borne in mind that obstacles can cause damage to your buggy. When going down a sidewalk, tilt the buggy slightly towards you so that the front wheel is off the ground. Then push the buggy forward and let the rear wheels gently roll off the pavement first. Then you can put the front wheel back on the ground. Never bump your buggy against a curb, this can cause damage to the wheel suspension and is not covered by the warranty! Prams and bicycle trailers must be used on paved surfaces to prevent damage to, for example, the wheel suspension. Metal rims / parts require maintenance. It is not a stainless steel material. Think of walks on the beach where the buggy is exposed to, for example, salt and moisture. Good maintenance extends the lifespan. Before folding your product, make sure that all zippers are – if possible – completely unzipped. If this is not the case, there may be too much tension on the covers, resulting in cracks. There is no warranty if this event occurs.

• Good to know

Should the situation arise that a part is defective and this falls outside the manufacturer’s warranty, you can in almost all cases order the spare parts separately.

• General
  • Terms and Conditions prevails: This Warranty is subject to our Terms and Conditions, and in the event of any inconsistency or ambiguity between this Warranty and our Terms and Conditions, our Terms and Conditions will prevail.
  • Enforceability: This Warranty is only valid and enforceable in the United Kingdom.
  • Governing Law: This Warranty is governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
  • Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of this Warranty, nothing in this Warranty confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
  • No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.
  • Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Warranty.

Contact us for further details:

InnoPet B.V

support@innopet.nl

+44 7700 137 950