Get in touch!
Do you have a question about our products or is something broken? Or are you a retailer and want to know whether our products fit into your range? Get in touch with us. We will be happy to help.
Or have a look at the InnoPet Support Center for manuals, warranty requests and maintenance tips.
Monday to Friday 9.00 AM – 3.00 PM
Frequently asked questions
Below you find our answers to some frequently asked questions. If your question isn’t here, have a look at our complete FAQ.
How long is delivery time?
When you place an order on weekdays before 1 p.m., the package will be shipped the same day*.
As soon as your order leaves the InnoPet warehouse, the delivery time is in the hands of the carrier. In general, the delivery time in the UK is 1 to 2 business days.
*(Dutch) National holidays may prevent us from shipping your package the same day.
Where can I find a shop where they stock the product I want to see?
If you would like to see our products in real life, you can visit one of the physical InnoPet dealers. You can find your local InnoPet dealer in the store locator.
In some countries, like the UK, we regrettably have very few physical dealers.
Do you know of a local store who would like to sell InnoPet products? Please refer them to our dealer application form.
Is delivery free?
When you place an order in the webshop over £25, the shipping costs are free.
You pay £11.50 shipping costs for orders under £25.
Can I buy spare parts?
We have spare parts for all strollers (unless they are out of stock). Do you need a new wheel, want to change the cover (for maybe a different colour) or have you lost component? No problem, just contact our customer service and we will be happy to help you.
Click here to inquire after spare parts for your InnoPet stroller
How long is the warranty on my InnoPet product?
We stand behind the quality of our products and therefore give you a two-year manufacturer’s warranty as standard.