Change of mind returns

(a)      We offer refunds of Products for change of mind in accordance with this clause 8.

(b)     You have 30 days after the day you (or someone you nominate) receive the Products, to change your mind and return the Products, subject to you fulfilling the conditions set out below.

(c)      Where the Products are split into several deliveries over different days, you have until 30 days after the day you receive (or someone you nominate receives) the last delivery, to change your mind.

(d)     When you don’t have the right to change your mind: You do not have a right to change your mind in respect of:

(1)        Products where you have removed hygiene seals, where these are unsealed after delivery;

(2)        Products you have damaged, or that are no longer in their original condition (including where you have cut tags off); or

(3)        any Products which become mixed inseparably with other items after their delivery.

(4)        When you used the product, we do not accept used products.

(e)      Tell us you want to cancel these Terms: If you want to cancel or terminate these Terms and request a change of mind return, you should email us using the contact details at the start of these Terms.

Returning Products to us

(a)      Returning Products after you cancel these Terms: If you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us (unless we agree to collect them, in which case, we will charge you the direct cost to us of collection). You should contact our customer service team at the contact details at the top of these Terms to initiate a return.

(b)     If you are exercising your right to change your mind under clause 8 you must send the Products back to us within 14 days of telling us you wish to cancel these Terms.

(c)      Costs of return: You must cover the costs of returning the Products to us, except in the following circumstances, where we will pay the costs of return:

(1)        if the Products are faulty or misdescribed; or

(2)        an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

(d)     Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(e)      When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under clause 8 and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the relevant Products back from you.